IT Helpdesk & Remote Strategy

Access expert IT support when you need it most.

Resolve IT Issues Quickly with IT Help Desk and Remote Strategy Services

From minor problems to major disasters, our helpdesk support and remote strategy services reduce issues across your entire operation.

Why choose Vermont Connections for helpdesk support and remote services?

With comprehensive remote helpdesk and strategy services. 

With 24/7 support options available.

With affordable managed services for a fraction of the price of a full-time IT professional.

We answer technical support calls within 30 seconds (average).

Get more info on our managed helpdesk services.

Testimonials

Vermont Connections
Managed Service Provider

St. Albans (HQ)
2 Champlain Commons, Suite 7
St. Albans, VT 05478
(802) 528-5011

Burlington
1 Lawson Lane, Suite 340
Burlington, VT 05401
(802) 662-1885

Request a Quote: (802) 528-5011

We bring technology and your team together.

Whether you have problems to solve today or are looking to head off IT problems tomorrow, you need the right IT partner – one that can provide the support you need and can grow with you long term. You deserve the freedom to achieve and do more. Features for outsourcing IT Helpdesk and Remote Strategies:

End-to-End IT Support

With our comprehensive IT help desk services, you won’t need to research different vendors for all your technical issues. Get all your technical problems resolved from a single vendor: Hardware and software support, VoIP services Cloud support, Network management, Cybersecurity and more.

24/7/365 Help Desk Support

IT issues can appear any time of day. That’s why Vermont Connections offers 24/7 support services to get you back to work no matter when trouble strikes. Rapid resolutions are essential to reducing downtime. Our customer service support reps answer the phone within 30 seconds on average.

Remote
Helpdesk

Provide your remote team with the tools they need to maintain productivity while working securely. With Vermont Connections remote help desk solutions, you get: Remote support, Remote access solutions, Virtual desktop and VPN implementation, IT security for remote staff.

Customized
Support

Choose between different levels of customized support, so you only pay for the services your business needs. Packages start at a fraction of the cost of a full-time IT professional for information technology assistance that fits any budget.

On-site
Support

When you outsource IT help desk services to Vermont Connections, you get access to our team of experienced field technicians. Our field technicians can be on-site to any zip code in Vermont, New England, and New York quickly and efficiently to handle even the largest IT problems.

Opt-Out
Clause

We understand that circumstances change, which is why we offer an opt-out clause for all of our clients. If you’re not happy with our service, simply cancel your contract and move on. We do this so you can enjoy the peace of mind knowing you’re not trapped in a long term contract.

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Outsource Your IT Helpdesk and Remote Strategy to the Pros at Vermont Connections

Our team of dedicated experts resolves IT issues quickly to maximize uptime.

Tips To Keep Remote Workers and Your Business Safe

Did you know that 43% of security breaches happen to small businesses? Here are four of our solutions you may want include in your Remote IT Strategy. Keep your business and remote workers secure.

Password Management

Choose the right password management tool and set it up correctly. Your remote workers will be protected and can have access anytime from anywhere. Simple, efficient and secure.

Multi-factor Authentication

Add an extra layer of protection to your business with multi-factor authentication. This ensures passwords and data on your network, email, banking websites, social media and more are safe.

Cybersecurity Protection

Include a comprehensive cyber security plan in your Remote IT Strategy to make sure you are protected from malware attacks, hacking attempts. Protect now or pay later if your security is breached.

Advanced Security

Step 1: Train employees to recognize suspicious activity; such as hacked email, phishing scams and ransomware.
Step 2: Select a reliable email security tool with encryption, filters, and AI

20+ Years

Experience as a leading IT provider in Vermont

90 Days

See results in as little as three months

30 Seconds

Average time to answer the phone for support calls

Vermont-Based IT Support

Outsource your IT help desk or remote strategy to Vermont Connections and get a team of experts to help you with your problems.

Our core offices are located in Vermont. We can have on-site technicians to any zip code in New England and New York quickly and efficiently to resolve your IT problems and get your team back to work quickly.

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