Minimize Downtime & Maximize Productivity.
Nothing is more frustrating than a tech problem that brings progress to a halt. Even minor issues can cause major disruptions in productivity, costing you money and time, and while no system is completely fail-safe, the best way to minimize downtime is with a help desk.
What Is a Help Desk?
Think of a help desk as your own IT customer service line. Our technicians provide help whenever your company needs it – available 24/7 for troubleshooting, remote assistance or just answering questions. When one of your employees runs into an IT issue, all they have to do is call or email and we will get the problem solved.
A key component of Managed IT Services, our help desk follows Information Technology Infrastructure Library (ITIL) standards, including:
- Single contact for complaints
- Hardware and software consulting
- Trouble ticket management
- Patch management services with monthly software updates
Tech Know-How Without The Attitude
Your team will have access to our greatest talents – certified engineers with experience in CompTIA, ISC2, ITIL, Cisco, Microsoft and many other applications – but that is the very least you should expect from a help desk provider.
What makes us different is our memory.
We have never forgotten how frustrating a problem can be for the end-user who is trying to meet a deadline. When someone on your staff contacts us, our team will respond with speed, courtesy and professionalism.
At Vermont Connections, we believe no problem is small. When you have IT trouble, we will solve it. No excuses. No attitude.
Trouble Ticket Services
When a serious problem persists, the last thing you need is to waste time explaining the issue over and over to customer support. We use a knowledge management system to store information, keeping our team focused on solving the problem without wasting a minute on “getting up to speed.”
Our help desk holds the lock and keys for user access, which keeps your security and operational structure consistent. When employees need help resetting a password, our technicians keep the records secure.
A healthy IT structure means keeping up with a never-ending stream of updates. This is a challenge for businesses juggling new priorities every day, but our patch management services include updates scheduled at times convenient for you, keeping all tools optimized for best performance while minimizing the disruption to workflow. We can also help you manage third-party applications like Java, Adobe Acrobat and Flash Player.
Most companies use our help desk in conjunction with several managed IT services, including vendor and carrier management, backup and disaster recovery and data storage. The combination of technical support and security will take your IT to the next level.